Refund policy

At Thank God it Heals, we truly value your trust and satisfaction. We’re here to support you every step of the way, so you can try our supplements with absolute confidence.

On your first trial of each supplement, we offer a 30-day money-back guarantee—no questions asked. This guarantee is specific to our supplements and does not apply to accessories. Try it risk-free, and if it’s not what you’re looking for, reach out to us within 30 days for a refund. We’re here to support you, and we mean it.

Return Policy for Additional Purchases

For subsequent purchases, we accept returns on unopened, original-condition items within 30 days of delivery. Please ensure the seal is intact for eligibility.

Defective or Damaged Products

In the rare event that your product arrives damaged or defective, we’re here to help! Please contact us within 7 days of receiving the item, and provide:

• A clear photo of the issue
• Your order number
• A brief description of the defect

Our customer support team will review the issue promptly, and for verified defects, we’ll provide a prepaid return label so you can send the item back at no additional cost to you. 

Return Shipping Costs

We’re happy to cover return shipping for defective or damaged products. For other eligible returns, customers are responsible for shipping costs after the first supplement.

Click here for more information on our shipping policies. 

Fair Use of Our Guarantee

To maintain the integrity of our policy, we kindly ask for genuine use of our 30-day happiness guarantee. Excessive or unreasonable returns may be considered an abuse of the policy. In such cases, we may limit or deny future returns to ensure that all customers can benefit from a fair and transparent experience.

Refund Processing Time

We know waiting can be tough, so we aim to make it as fast as possible! Once we receive and inspect your return, refunds are processed within 7-10 business days. 

We’re here to make your experience with Thank God it Heals a great one, so please reach out anytime with questions or feedback. Thank you for choosing us as a part of your digestive wellness journey!

Contact Information for Returns: 

Hours: Mon-Fri 9am-5pm ET
Email: here2help@tgiheals.com
Phone: +1 (803) 913-0693

*Digital Products: All purchases of digital products (including eBooks, trackers, guides, downloads, etc) are final sale. They cannot be canceled, returned, or refunded after purchase.

*Wholesale Returns: The return process for wholesale orders differs from our standard return policy. For general information on our returns, please visit our Wholesale page or our FAQ page.

*Policy Updates: We reserve the right to modify our return and refund policy at any time without prior notice. Please check this page periodically for any updates.

Cancellation Policy

We aim to make your shopping experience as flexible and transparent as possible. Below are our cancellation policies by product type:

Subscription Cancellations

We offer subscription options for select products. You are free to cancel or modify your subscription at any time.

• How to Cancel:
  Cancel anytime by logging into your account under the “Subscription Management” tab or by contacting us at here2help@tgiheals.com or calling 1 (803) 913-0693.
• Billing Cut-Offs:
  Cancellations must be submitted at least 72 hours prior to your next billing date to avoid being charged for that cycle.
• Refunds:
  Charges that have already been processed are non-refundable, but your subscription will not renew again.
• Modifications:
  You may pause, skip, or adjust your delivery schedule at any time through your customer portal.
• Auto-Renewal Disclosure:
  Subscriptions renew automatically based on your selected schedule (e.g., monthly, every two months, or every three months) unless canceled in advance.

Digital Products

All purchases of digital products (including eBooks, trackers, guides, downloads, etc) are final sale. They cannot be canceled, returned, or refunded after purchase.

Physical Product Orders (Non-Subscription)

If you've placed a one-time order (not a subscription), you may cancel your purchase if it has not yet been fulfilled and handed off to the shipping carrier. While we strive to process orders quickly, we cannot guarantee cancellation after fulfillment begins.

• How to Cancel:
  To request a cancellation, email us at here2help@tgiheals.com or call 1 (803) 913-0693 as soon as possible.
• Refunds for Canceled Orders:
  If your order is successfully canceled before shipment, you will receive a full refund to your original payment method. Cancellation is confirmed only upon approval by our support team.

For any questions or assistance, we’re here to help. Contact us at here2help@tgiheals.com or call 1 (803) 913-0693.